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Job Vacancies
Production Management Analyst
Jan 20, 2023 | Full Time | Hong Kong
Responsibilities
- Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
- Be able to troubleshoot complex application and technical problems independently
- Escalate and follow-up on permanent fix for development related issues
- Analyze business requirement to provide tools and solution
- Liaise & manage software vendors
- Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
- Develop and build schedule jobs/feeds for system integration and enhancement
- Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
- Ensure effective and timely resolution to business
- Provide technical and requirement specification
- Improve productivity and SLA via process improvement, system enhancements and automation
- Document procedures, best practices and troubleshooting FAQs
- Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
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Requirements
- University degree in computer science / engineering or equivalent field of study
- 5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
- In-depth technical background and experience in performing/managing L1/L2 application support
- Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
- Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
- Experience in process improvement and automation initiatives in production management projects
- Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
- Self-motivated and ability work with minimal supervision
- Knowledgeable in all phases of Software Development Life Cycle (SDLC)
- Candidates with ITIL certification will be an advantage
- Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
- Excellent communication and client service skills and mentality
- Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)
Production Management Manager
Jan 20, 2023 | Full Time | Hong Kong
Responsibilities
- Supervise production support staffs for day-to-day system operations for the assigned products, perform controlled resolution of incidents, including prioritization and escalation to relevant groups when appropriate
- Ensure adequate coverage and support 24x7 availability and escalations, maintain calm and analytical demeanor when faced with major incidents
- Manage regulatory reports for different stakeholders, define operational procedure for relevant data extraction methodology
- Provide leadership in problem investigation and implementation of appropriate corrective actions
- Manage customer satisfaction requirements of operational procedures and SLAs to achieve a suitable outcome for all stakeholders
- Provide technical oversight across systems and applications; leverage skills across multiple apps technical support areas
- Monitor the progress of projects to ensure that deadlines are met and quality standards are maintained
- Familiar with and able to guide team in all areas of IT Service Management, including change management, incident management, capacity management, problem management and business continuity management
- Coordinate & compliant with IT security and Infrastructure to build and maintain the platform
- Relevant supervisory control and risk awareness. Ability to produce, review and handle documents
- Improve productivity and SLA via process improvement, system enhancements and automation
- Liaise with Risk, Security, Compliance, Operations and Senior Management for all regulator-reportable incidents including regulatory report write up
- Document procedures, best practices and troubleshooting FAQs
- Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
Requirements
- University degree in computer science / engineering or equivalent field of study
- 7-10 years experience in Technology Service / Production Management with proven team manager role in a reputable bank or financial institution
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Ability to plan and organize workload
- In-depth technical background and experience in performing/managing L1/L2 application support
- Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
- Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
- Experience in process improvement and automation initiatives in production management projects
- Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
- Knowledgeable in all phases of Software Development Life Cycle (SDLC)
- Candidates with ITIL certification will be an advantage
- Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
- People oriented, driven, and highly skilled in managing various stakeholders with diverse interests
- Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)
System Engineer
Dec 15, 2022 | Full Time | Hong Kong
Responsibilities
- Maintain a hybrid cloud and High-Availability infrastructure specifically on the Pro/Exchange & Brokerage side;
- Provide 2nd tier of operational support
- Manage change requests such as security patching, system configuration changes;
- Support and troubleshoot systems and infrastructure, act as the first response on alerts
- Provide technical support to internal teams (Shanghai, Hong Kong, Tokyo & Singapore) in a timely manner
- Monitor systems and infrastructure to ensure their high availability, stability and security
- Participate in planning, implementation, and cloud migration and system expansion for all digital projects
Requirements
- Bachelor's degree with major or minor in Computer Science or related field
- 2 to 5 years of relevant working experience is required
- Solid hands-on experience with AWS Cloud Architecture
- Knowledge in AWS is required; Azure is a plus
- Knowledge in Virtualization environment, Networking and system is required
- Proficiency with Terraform, Ansible, Kubernetes, Grafana and kafuka
- Familiar with Linux system and Docker
- Excellent technical knowledge of up-to-date infrastructure systems and standards
- Strong learner for exam and possession of existing Cloud certificate is an advantage
- Fluency in written and oral English, and spoken Cantonese/Mandarin fluency is required
Assistant Technology Risk Manager
Dec 15, 2022 | Full Time | Hong Kong
Responsibilities
- Build, strengthen, and drive the implementation of the technology risk control framework for the Group
- Engage and collaborate with key stakeholders in technology, business, and lines of defence to drive continuous improvements in the technology control environment
- Identify and manage technology related risks including change management, disaster recovery, third-party risks etc.
- Advise on regional/local market regulations, technology related policies and best practices
- Ensure group and business entity level technology risk policies/standards are defined, documented, implemented, monitored, reviewed, and reported regularly
Requirements
- 3+ years of experience in risk management, project management or other relevant roles in reputable financial institution(s)
- Experience in risk assessment methodologies, internal controls, and industry technology risk management frameworks such as ITIL, COSO and ISO
- Knowledge of regulatory landscape and technology related regulations in HK/SG/JP and other Asian markets
- Experience in technology risks, including software development lifecycle, change management, vendor management etc.
- Industrial certifications such as CISA, CISM, CRISC, CISSP would be a plus
- Awareness in current technological trends, ideally in the areas of cryptocurrency and blockchain. Familiar with a variety of financial and business concepts
- People oriented, driven, and highly skilled in managing various stakeholders with diverse interests
- Effective communication skills, and proficiency in written and spoken Cantonese, Mandarin, and English
- University degree holder
