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Job Vacancies
Product Manager (Exchange)
Sep 15, 2022 | Full Time | Hong Kong
Responsibilities
- Assist the team head to deliver the exchange trading platform that would fulfill the HKSFC regulatory standards
- Communicate with stakeholders to understand their requirements and define product features and function specifications to IT delivery team
- Help stakeholders to prioritize product development and delivery, with clear justification from different perspectives including cost, benefits, risks perspectives etc.
- Manage end-to-end projects from the initialization phase to preparation, execution and post implementation. The scope includes but not limited to creation and execution of project plan, resource planning, status review and management reporting
- Assist stakeholders to prepare and update policy and procedure to ensure the business is conducted in line with the latest regulatory requirements
Requirements
- Degree holder in relevant disciplines
- Minimum 5 years of product management in multi-national firm that focus on Securities Trading business, Forex Trading business or digital banking
- Sound knowledge of Investment Products process, settlement & operations via digital trading platform
- Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence, Slack)
- Strong problem solving and analytic skills with strong self-motivation to drive projects from ideation to implementation
- Able to work under pressure, exhibit a high level of integrity, a strong sense of accountability, excellent communication skills and a good team player
- Excellent command in both written and spoken English and Chinese, including Mandarin
Senior Brokerage Operations Manager
Aug 26, 2022 | Full Time | Hong Kong
Responsibilities
- Handle day-to-day operations and settlement on crypto trading business
- Ensure all settlement instructions are timely, accurately, and efficiently executed
- Operational workflows setup and implementation
- Manage custody / cold storage while mitigating security and financial risks
- Handle daily settlement transactions properly and efficiently including performing routine fiat and cryptocurrency account reconciliation over multiple entities
- Client onboarding with knowledge on KYC/AML checking and will have a detailed understanding of the full investment life cycle through to settlement.
- Demonstrate full competence and a strong knowledge on local and overseas markets settlements
- Identify and implement process improvements to reduce operational risk, enhance customer experience and develop technical changes
- Leverage and analyze multiple sources of data to inform business decision making and optimizations
- Drive operational efficiency with measurable outcomes
- Participate in the streamlining of BAU operating procedures in consultation with Head of Operations and COO to improve operating efficiencies in the team
Requirements
- Bachelor’s degree or above in finance, economics, accounting, and other related disciplines
- At least 3 years of people management experience
- Qualified accountant (HKICPA, ACCA or equivalent) would be an advantage
- Experience and knowledge of Cryptocurrencies, Blockchain and Cryptocurrencies trading operations and asset custody
- Strong understanding of the financial services industry and its current evolution
- Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements
- Ability to troubleshoot and discover answers quickly and effectively
- Excellent verbal and written communication skills in English and Mandarin
- Less experience will be considered for the position of Manager
Senior Exchange Operations Manager
Aug 26, 2022 | Full Time | Hong Kong
Responsibilities
- Handle day-to-day operations and settlement on crypto trading for Exchange platform and OTC business
- Operational workflows setup and implementation
- Manage custody / cold storage while mitigating security and financial risks.
- Identify operational control gaps and streamline work processes
- Documenting Ops manual and procedures
- Collaborate with partners — both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability/ performance in line with commercials
- Leverage and analyze multiple sources of data to inform business decision making and optimizations
- Drive operational efficiency with measurable outcomes
Requirements
- Bachelor’s degree or above in finance, economics, accounting, and other related disciplines
- At least 7 years of people management experience
- Qualified accountant (HKICPA, ACCA or equivalent) would be an advantage
- Experience and knowledge of Cryptocurrencies, Blockchain and Cryptocurrencies trading operations and asset custody
- Strong understanding of the financial services industry and its current evolution
- Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements
- Basic MS office skills. Numerical skills a plus
- Ability to troubleshoot and discover answers quickly and effectively
- Excellent verbal and written communication skills in English and Mandarin
- Less experience will be considered for the position of Manager
Assistant Technology Risk Manager
Aug 26, 2022 | Full Time | Hong Kong
Responsibilities
- Build, strengthen, and drive the implementation of the technology risk control framework for the Group
- Engage and collaborate with key stakeholders in technology, business, and lines of defence to drive continuous improvements in the technology control environment
- Identify and manage technology related risks including change management, disaster recovery, third-party risks etc.
- Advise on regional/local market regulations, technology related policies and best practices
- Ensure group and business entity level technology risk policies/standards are defined, documented, implemented, monitored, reviewed, and reported regularly
Requirements
- 3+ years of experience in risk management, project management or other relevant roles in reputable financial institution(s)
- Experience in risk assessment methodologies, internal controls, and industry technology risk management frameworks such as ITIL, COSO and ISO
- Knowledge of regulatory landscape and technology related regulations in HK/SG/JP and other Asian markets
- Experience in technology risks, including software development lifecycle, change management, vendor management etc.
- Industrial certifications such as CISA, CISM, CRISC, CISSP would be a plus
- Awareness in current technological trends, ideally in the areas of cryptocurrency and blockchain. Familiar with a variety of financial and business concepts
- People oriented, driven, and highly skilled in managing various stakeholders with diverse interests
- Effective communication skills, and proficiency in written and spoken Cantonese, Mandarin, and English
- University degree holder
Senior Client Relations Associate
Aug 15, 2022 | Full Time | Hong Kong
Responsibilities
- Handhold prospective clients for a seamless experience from onboarding to initial trades execution
- Proactively develop and enhance relationships with existing and prospective corporate clients and high net worth clients
- Maintain the daily operations procedures of team to ensure a smooth workflow in a timely manner
- Solicit clients' feedback and identify problem trends for improvement actions
- To record, track and coordinate the resolution of all client queries
- Provide regular reports, data analysis and audit documents for management and client review
- Work closely with Team manager/ Operations manager, product owners or business to identify the areas of improvement based on client enquiries landscape
- Collaborate internally for case resolutions and streamline the workflow to enhance client experience
- Work closely with compliance team to ensure company procedures and compliance policies are fully complied
- Handle client issues analysis and other ad-hoc projects
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Requirements
- Degree holder in Business Administration, Science or related disciplines
- At least 3 to 5 years relevant working experience in client relations or client services gained from banking or financial institutions (Candidate with more experience will be considered as Assistant Manager)
- Great analytical and problem-solving skills
- Organized and strong in extracting, interpreting and leveraging data insights
- Good knowledge of investment products and basic knowledge in cryptocurrency/ blockchain technology will be advantageous
- Pleasant personality, client oriented, positive and can-do attitude
- A team player and able to work independently
- Ready to work in a fast-paced new business environment and embrace changes as the business develops
- Fluent in both spoken and written English, Cantonese and Mandarin
Product Director (Exchange)
Jul 18, 2022 | Full Time | Hong Kong
Responsibilities
- Lead a team of product managers to deliver the exchange trading platform that would fulfill the HKSFC regulatory standards
- Manage end-to-end projects from the initialization phase to preparation, execution and post implementation. The scope includes but not limited to creation and execution of project plan, resource planning, status review and management reporting
- Communicate with stakeholders to understand their requirements and define product features and function specifications to IT delivery team
- Prioritize product development and delivery, with clear justification from different perspectives including cost, benefits, risks perspectives etc.
- Manage to execute user acceptance testing including test planning, execution and defect management.
Requirements
- Degree holder in relevant disciplines
- Min. 10 years of relevant experience in securities brokerage, wealth management and 5 years of product management experiences and other digital/FinTech project management. Crypto experience is preferred.
- Knowledgeable on back office operations, Order management system (OMS), technicial architecture of API and related products.
- Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence, Slack)
- Strong communications skills in writing and effective interpersonal skills in collaboration with stakeholders
- Able to work under pressure, exhibit a high level of integrity, a strong sense of accountability, excellent communication skills and a good team player
- Excellent command in both written and spoken English and Chinese, including Mandarin
COO, Capital Business
Jul 15, 2022 | Full Time | Hong Kong
Responsibilities
- Oversee the daily operations and performance of staff members of HashKey Capital including but not limited to Operations, Business Management and relevant teams
- Design and implement the business strategies, plans, policies and procedures for Capital team for the good of business needs. Continuously review whether they are consistent
- Ensure the compliance agenda and corporate governance practices
- Resolve issues encountered during the daily operations and/or help to provide alternatives if needed
- Assist the Managing Director in compiling the budget, manpower plan, resources allocation of Capital team
- To ensure the coordination among other departments/divisions within the HashKey Group, e.g. Finance, IT, HR, Legal, Compliance, Risk, etc.
- Work as a team-player and communicate harmoniously with all parties within Capital team, HashKey Group as well as the external parties
Requirements
- Master or bachelor’s degree holder in Business Studies, Accounting, Economics, Finance, Management or relevant discipline
- Minimum 12 years of relevant work experience in sizable financial institutions, securities firms, or fintech companies. Preferably with working experience in fintech/blockchain industry and top-tier Chinese companies
- With a solid experience in multi-tasking, aptitude in problem-solving
- Excellent interpersonal and presentation skills
- Good command in both spoken and written English and Chinese (Cantonese and Mandarin)
Senior Exchange Operations Associate (Treasury Specialist)
Jul 6, 2022 | Full Time | Hong Kong
Responsibilities
- Responsible for daily treasury transaction support, handling all money-in and money-out flows.
- Monitor daily/monthly company cashflows, participate in cash management to ensure adequate fundings on corporate accounts for processing the expected transaction volume.
- Guarantee the most economical and fastest settlement process of client's funds.
- Collaborate with client-facing teams to ensure they can provide the right responses to clients.
- Undertake any payments-related duties, as required, such as handling settlement of client's funds, establish treasury policies, actioning and monitoring of treasury reports, verification and reporting of client payments data, suspension of client accounts, bank reconciliation and payment reconciliation.
- Carry out data analysis, including monthly actual cash flow analysis and forecast to support management decision.
- Assist in identifying areas for development of the service in line with the strategy.
- Handle incoming and outgoing files, control them and process them into our system making sure all balances match and you have reconciled all data and investigated all the differences.
- Assist with the implementation of new payment and monitoring processes required to support developments in new service initiatives or geographical expansions.
- Actively seek and develop new payment systems and banking relationships.
- Perform other ad-hoc duties assigned by team leader.
Requirements
- Bachelor’s Degree in accounting, finance, economics or other related discipline.
- At least 3 years or above relevant treasury management experience, in which more than 1-year experience on cash management aspect.
- Meticulous, pro-active, able to work independently and demonstrates strong analytical and communication skills.
- Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
- Equip with solid knowledge in crypto-currency and blockchain technology.
- Effectively bilingual (English and Mandarin) with excellent interpersonal skills and conversant with all levels of employees.
- Export/Import settlement experience is an advantage.
- Self-motivated, ability to work independently and under pressure, with strong sense of responsibility.
- Willing to learn and work as a good team player.
- Proven effective and result-oriented problem solving skills.
- Less experience will be considered for the position of Associate.
Operations Associate (Client Onboarding Specialist)
Jul 6, 2022 | Full Time | Hong Kong
Responsibilities
- Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients. Our goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding and account opening processes.
- Process account opening/ periodic reviews, maintenance requests and static data updating requests in a timely manner.
- Ensure all documentation received is updated, accurate and completed.
- To provide prompt, accurate and quality service to internal clients.
- Assisting in ad-hoc/ ongoing regulatory projects and performing relevant controls embedded in the KYC process.
- Assist in the development of existing and new service stream methodologies. Drive innovation.
- Assess risk when business decisions are made, demonstrating consideration to safeguard the firm's reputation, its clients and assets, by driving compliance with applicable laws, rules and regulations.
- Apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- Bachelor’s Degree in accounting, finance, economics or other related discipline
- 1 year of experience in banks, forex / currency exchanges with account opening & periodic reviews experience
- Familiar in performing CDD reviews/ screening via system
- Familiar in AML/KYC/Regulatory regimes in APAC
- Equip with solid knowledge in crypto-currency and blockchain technology
- Effectively bilingual (English and Mandarin) with excellent interpersonal skills and conversant with all levels of employees
- Proficient in MS Word, MS Excel, MS PowerPoint
- Self-motivated, proactive, and eager to improve existing processes
- Strong ability to multi-task, prioritize, willing to learn and work as a good team player.
- Fresh graduate will be considered for the position of Associate
Production Management Manager
Jun 16, 2022 | Full Time | Hong Kong
Responsibilities
- Supervise production support staffs for day-to-day system operations for the assigned products, perform controlled resolution of incidents, including prioritization and escalation to relevant groups when appropriate
- Ensure adequate coverage and support 24×7 availability and escalations, maintain calm and analytical demeanor when faced with major incidents
- Provide leadership in problem investigation and implementation of appropriate corrective actions
- Manage customer satisfaction requirements of operational procedures and SLAs to achieve a suitable outcome for all stakeholders
- Provide technical oversight across systems and applications; leverage skills across multiple apps technical support areas
- Monitor the progress of projects to ensure that deadlines are met and quality standards are maintained
- Familiar with and able to guide team in all areas of IT Service Management, including change management, incident management, capacity management, problem management and business continuity management
- Coach and develop team to improve their performance and succession planning
- Coordinate & compliant with IT security and Infrastructure to build and maintain the platform
- Relevant supervisory control and risk awareness. Ability to produce, review and handle documents
- Improve productivity and SLA via process improvement, system enhancements and automation
- Liaise with Risk, Security, Compliance, Operations and Senior Management for all regulator-reportable incidents including regulatory report write up
- Document procedures, best practices and troubleshooting FAQs
- Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
Requirements
- University degree in computer science / engineering or equivalent field of study
- 5 to 10 years’ experience in Technology Service / Production Management with proven team manager role in a reputable bank or financial institution
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Ability to plan and organize workload
- In-depth technical background and experience in performing/managing L1/L2 application support
- Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
- Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
- Experience in process improvement and automation initiatives in production management projects
- Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
- Knowledgeable in all phases of Software Development Life Cycle (SDLC)
- Candidates with ITIL certification will be an advantage
- Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
- People oriented, driven, and highly skilled in managing various stakeholders with diverse interests
- Fluency and proficiency in written/spoken English and Chinese (Cantonese and Mandarin)
Production Management Analyst
Jun 16, 2022 | Full Time | Hong Kong
Responsibilities
- Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
- Be able to troubleshoot complex application and technical problems independently
- Escalate and follow-up on permanent fix for development related issues
- Analyze business requirement to provide tools and solution
- Liaise & manage software vendors
- Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
- Develop and build schedule jobs/feeds for system integration and enhancement
- Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
- Ensure effective and timely resolution to business
- Provide technical and requirement specification
- Improve productivity and SLA via process improvement, system enhancements and automation
- Document procedures, best practices and troubleshooting FAQs Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
Requirements
- University degree in computer science / engineering or equivalent field of study
- 3+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
- In-depth technical background and experience in performing/managing L1/L2 application support
- Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
- Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
- Experience in process improvement and automation initiatives in production management projects
- Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
- Self-motivated and ability work with minimal supervision
- Knowledgeable in all phases of Software Development Life Cycle (SDLC)
- Candidates with ITIL certification will be an advantage
- Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
- Excellent communication and client service skills and mentality
- Fluency and proficiency in written/spoken English and Chinese (Cantonese and Mandarin)
Senior Exchange Operations Associate
Jun 16, 2022 | Full Time | Hong Kong
Responsibilities
- Assist operational workflows setup and implementation
- Manage daily crypto operations and settlement workflows, including but not limited to:
- Trade booking
- Transaction & Position reconciliation and post-trade settlement
- System & database maintenance
- Crypto assets transfer
- Liaise with internal team & external parties to resolve trade and settlement issues
- Prepare daily operation/risk reports
- Work with front & Middle office on any ad-hoc tasks as required
- Identify operational control gaps & manage initiatives to improve operational processes and reduce operational risk
- Monitor operational and risk metrics and escalate potential issues or anomalies
- Partner with treasury, operations, and security teams to manage liquidity and minimize crypto risk
- Assist to develop and oversee operational risk management related matters and initiatives and develop risk mitigation action plans
- Assist to review and update risk management framework, policies and controls taking into consideration the Exchange’s strategy, regulatory requirements and emerging risk scenarios
- Facilitation of operational risk incident collection, investigation, follow up and conducting data analysis and reporting
- Coordinate with internal parties to perform Internal Control Self-Assessment review
- Oversee the operational risk incident management process to guarantee that timeliness, integrity, and quality control are maintained
Requirements
- Bachelor’s degree or above in finance, economics, accounting, business administration, computer science, risk management and other related disciplines
- Prior experience in a middle office, operations, finance or relevant operational risk experience, preferable in banking operations, Business Continuity Plan and relevant drill tests
- Familiar with operation process and related knowledge of investment business, and good understanding of operational risk management tools
- At least 2 years of experience in Crypto operations / crypto related fields
- Strong knowledge in banking policies, procedures, risks & controls, regulatory requirements, market development of operational risk management and internal control practices
- Excellent verbal and written communication skills in English and Mandarin
If you are interested to join us, please fill in your information below and we will get back to you as soon as possible.
