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Job Vacancies
Client Onboarding Associate (Client Onboarding)
Apr 26, 2023 | Full Time | Hong Kong
Department:
Client Relations
Report to:
Client Relations Manager
Job Responsibilities and Duties:
- Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients. Our goal is to exceed our clients’ expectations by constantly innovating to improve the onboarding and account opening processes.
- Process account opening/ periodic reviews, maintenance requests and static data updating requests in a timely manner.
- Ensure all documentation received is updated, accurate and completed.
- To provide prompt, accurate and quality service to internal clients.
- Assisting in ad-hoc/ ongoing regulatory projects and performing relevant controls embedded in the KYC process.
- Assist in the development of existing and new service stream methodologies. Drive innovation.
- Assess risk when business decisions are made, demonstrating consideration to safeguard the firm's reputation, its clients and assets, by driving compliance with applicable laws, rules and regulations.
- Apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Job Qualifications:
- Bachelor’s Degree in accounting, finance, economics or other related discipline.
- 1 year of experience in banks, forex / currency exchanges with account opening & periodic reviews experience.
- Familiar in performing CDD reviews/ screening via system.
- Familiar in AML/KYC/Regulatory regimes in APAC.
- Equip with solid knowledge in crypto-currency and blockchain technology.
- Effectively bilingual (English and Mandarin) with excellent interpersonal skills and conversant with all levels of employees.
- Proficient in MS Word, MS Excel, MS PowerPoint.
- Self-motivated, proactive, and eager to improve existing processes.
- Strong ability to multi-task, prioritize, willing to learn and work as a good team player.
- Fresh graduate will be considered for the position of Associate.
Senior Client Relations Associate
Apr 26, 2023 | Full Time | Hong Kong
Department:
Client Relations
Report to:
Head of Client Relations
Job Overview:
- We are looking for someone who is excited to accept the challenges to work in a new CR team. You will be assisting team-lead implementing and deploying the CR applications, infrastructure and operations with cutting-edge technology. You must be client obsessed and act as the voice of client to influence internal stakeholders to achieve client experience excellence.
Job Responsibilities and Duties:
- Handhold prospective clients for a seamless experience from onboarding to initial trades execution.
- Proactively develop and enhance relationships with existing and prospective corporate clients and high net worth clients.
- Assist to establish and maintain daily operations procedures of team to ensure a smooth workflow in a timely manner.
- Solicit clients' feedback and identify problem trends for improvement actions.
- To record, track and coordinate the resolution of all client queries.
- Provide regular reports, data analysis and audit documents for management and client review.
- Work closely with Team manager/ Operations manager, product owners or business to identify the areas of improvement based on client enquiries landscape.
- Collaborate internally for case resolutions and streamline the workflow to enhance client experience.
- Work closely with compliance team to ensure company procedures and compliance policies are fully complied.
- Handle client issues analysis and other ad-hoc projects.
Job Qualifications:
- Degree holder in Business Administration, Science or related disciplines.
- At least 5 to 7 years relevant working experience in client relations or client services gained from banking or financial institutions (Candidate with more experience will be considered as Assistant Manager).
- Great analytical and problem-solving skills.
- Organized and strong in extracting, interpreting and leveraging data insights.
- Good knowledge of investment products and basic knowledge in cryptocurrency/ blockchain technology will be advantageous.
- Pleasant personality, client oriented, positive and can-do attitude.
- A team player and able to work independently.
- Ready to work in a fast-paced new business environment and embrace changes as the business develops.
- Fluent in both spoken and written English, Cantonese and Mandarin.
Senior Client Relations Manager (Client Onboarding)
Apr 26, 2023 | Full Time | Hong Kong
Department:
Client Relations
Report to:
Head of Client Relations
Job Overview:
- We are looking for someone who is excited to accept the challenges to work in a new CR team. You will be assisting team-lead implementing and deploying the CR applications, infrastructure and operations with cutting-edge technology. You must be client obsessed and act as the voice of client to influence internal stakeholders to achieve client experience excellence.
Job Responsibilities and Duties:
- Responsible for ensuring a quick and seamless onboarding and account opening experience for our clients.
- Liaise with sales team to understand the prospective clients’ background and business objectives.
- Handhold clients through the end-to-end onboarding process.
- Work closely with KYC team and liaise with downstream partners until CDD/EDD reviews are completed.
- Liaise with operations, trading and risk teams to ensure clients are properly set up and ready to trade.
- Actively monitor and maintain client onboarding pipelines, and ensure all cases are being worked on.
- Generate onboarding pipeline and KPI reports for various business lines.
- Ensure timely processing of static data updating requests.
- Assist in ad-hoc projects and performing relevant controls embedded in the onboarding process.
- Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible.
- Apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Sourcing and Vendor Management Manager
Apr 26, 2023 | Full Time | Hong Kong
- Hashkey Group is looking for an experienced Sourcing and Vendor Management Manager. This role is responsible for Sourcing, Vendor Management, Contract Management, and Quality Management. The candidate should be a motivated team player who is looking to make a significant impact in a fast-growing company.
Responsibilities
Vendor management and Quality Management
- Manage and monitor vendors.
- Ensure the correct negotiation, engagement, performance, quality and cost control together with the main stakeholders involved.
- Ensure the desktop & endpoint configuration standard compliance.
- Defining and maintaining processes and procedures according to Group procurement standard rules.
- Produce and monitor vendor performance reporting and indicators.
- Establish new suppliers and contracts, define new supplier and contract requirements.
- Supplier, contract and performance management.
- Responsible for RFI, RFP, RFQ.
- Contract renewal or termination.
- Monitoring Contractual Agreements, Managing Vendor Relationships cooperating with Local Procurement, maintain and review documentation including records of purchase items, costs, deliveries and inventories.
Requirements
- A minimum of a Bachelor's degree required.
- A minimum of 3 - 5 years business experience in relevant role for a Finance and/or Technology company is required.
- Process driven individual who is strong influencer, independent thinking and strong planning/prioritization are critical to success.
- Experienced professional with strong communication skills who can interact with external vendors/parties, business partners, technology teams and senior management is required.
- Strong communicator. Fluent in Cantonese, Mandarin, and English.
- Prior experience in sourcing, vendor and contract management specifically related to IT systems is highly desired.
End User Technology Manager
Apr 26, 2023 | Full Time | Hong Kong
- The primary responsibility is to lead a team of 1st and 2nd level engineers to support a broad spectrum of end user computing technology covering both on-prem and Cloud across multiple offices; and manage routine system administration, troubleshooting and service delivery.
Responsibilities
- Lead and develop team of engineers to provide day-to-day 1st and 2nd level end-user support.
- Monitor the service quality of the deskside & endpoint team and ensure the team members have strictly followed the standard process/procedure.
- Ensure the desktop & endpoint configuration standard compliance.
- Develop & refine the desktop & endpoint operation procedures, configuration policies and rules.
- Manage, develop and implement IT Service Management processes, methodologies and tools.
- Design life cycle processes, including the recommendation, deployment, standardization, maintenance, and replacement of current and emerging PC/End User technologies.
- Engage with software and hardware vendors to address complex issues and develop strategic roadmaps for lifecycle management.
Requirements
- University degree in computer science / engineering or equivalent field of study.
- At least 5+ years of experience in management role, experience in banking and financial institute preferred.
- At least 8+ years of experience and understanding of end user technology architecture, including infrastructure, security, data, network, devices, and collaboration.
- At least 5+ years of knowledge of network infrastructure (firewalls, VPNs, remote access and VDI).
- Working experience with a variety of device types such as desktops, laptops, and tablets.
- Knowledge of the functionality and security components of Windows desktop operating systems – Windows 10.
- Exposure to modern workplace technologies including as Intune, Windows Autopilot, and Hybrid desktop management, as well as experience with SCCM (current branch version), would be advantageous.
- Knowledge of desktop encryption and security technologies such as BitLocker and DLP, as well as enterprise security compliance and governance procedures.
- Familiar with Application packaging, desktop virtualization, end-point protection, image management, software distribution and experience in Intune/cloud technologies will be an added advantage.
- Certification holder of related Microsoft and ITIL qualification will be an added advantage.
- Fluency in written and oral English, and spoken Cantonese/Mandarin fluency is required.
Production Management Analyst
Apr 26, 2023 | Full Time | Hong Kong
Responsibilities
- Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
- Be able to troubleshoot complex application and technical problems independently
- Escalate and follow-up on permanent fix for development related issues
- Analyze business requirement to provide tools and solution
- Liaise & manage software vendors
- Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
- Develop and build schedule jobs/feeds for system integration and enhancement
- Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
- Ensure effective and timely resolution to business
- Provide technical and requirement specification
- Improve productivity and SLA via process improvement, system enhancements and automation
- Document procedures, best practices and troubleshooting FAQs
- Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
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Requirements
- University degree in computer science / engineering or equivalent field of study
- 5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
- In-depth technical background and experience in performing/managing L1/L2 application support
- Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
- Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
- Experience in process improvement and automation initiatives in production management projects
- Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
- Self-motivated and ability work with minimal supervision
- Knowledgeable in all phases of Software Development Life Cycle (SDLC)
- Candidates with ITIL certification will be an advantage
- Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
- Excellent communication and client service skills and mentality
- Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)
Production Management Manager
Apr 26, 2023 | Full Time | Hong Kong
Responsibilities
- Supervise production support staffs for day-to-day system operations for the assigned products, perform controlled resolution of incidents, including prioritization and escalation to relevant groups when appropriate
- Ensure adequate coverage and support 24x7 availability and escalations, maintain calm and analytical demeanor when faced with major incidents
- Manage regulatory reports for different stakeholders, define operational procedure for relevant data extraction methodology
- Provide leadership in problem investigation and implementation of appropriate corrective actions
- Manage customer satisfaction requirements of operational procedures and SLAs to achieve a suitable outcome for all stakeholders
- Provide technical oversight across systems and applications; leverage skills across multiple apps technical support areas
- Monitor the progress of projects to ensure that deadlines are met and quality standards are maintained
- Familiar with and able to guide team in all areas of IT Service Management, including change management, incident management, capacity management, problem management and business continuity management
- Coordinate & compliant with IT security and Infrastructure to build and maintain the platform
- Relevant supervisory control and risk awareness. Ability to produce, review and handle documents
- Improve productivity and SLA via process improvement, system enhancements and automation
- Liaise with Risk, Security, Compliance, Operations and Senior Management for all regulator-reportable incidents including regulatory report write up
- Document procedures, best practices and troubleshooting FAQs
- Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
Requirements
- University degree in computer science / engineering or equivalent field of study
- 7-10 years experience in Technology Service / Production Management with proven team manager role in a reputable bank or financial institution
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Ability to plan and organize workload
- In-depth technical background and experience in performing/managing L1/L2 application support
- Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
- Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
- Experience in process improvement and automation initiatives in production management projects
- Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
- Knowledgeable in all phases of Software Development Life Cycle (SDLC)
- Candidates with ITIL certification will be an advantage
- Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
- People oriented, driven, and highly skilled in managing various stakeholders with diverse interests
- Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)
System Engineer
Apr 26, 2023 | Full Time | Hong Kong
Responsibilities
- Maintain a hybrid cloud and High-Availability infrastructure specifically on the Pro/Exchange & Brokerage side;
- Provide 2nd tier of operational support
- Manage change requests such as security patching, system configuration changes;
- Support and troubleshoot systems and infrastructure, act as the first response on alerts
- Provide technical support to internal teams (Shanghai, Hong Kong, Tokyo & Singapore) in a timely manner
- Monitor systems and infrastructure to ensure their high availability, stability and security
- Participate in planning, implementation, and cloud migration and system expansion for all digital projects
Requirements
- Bachelor's degree with major or minor in Computer Science or related field
- 2 to 5 years of relevant working experience is required
- Solid hands-on experience with AWS Cloud Architecture
- Knowledge in AWS is required; Azure is a plus
- Knowledge in Virtualization environment, Networking and system is required
- Proficiency with Terraform, Ansible, Kubernetes, Grafana and kafuka
- Familiar with Linux system and Docker
- Excellent technical knowledge of up-to-date infrastructure systems and standards
- Strong learner for exam and possession of existing Cloud certificate is an advantage
- Fluency in written and oral English, and spoken Cantonese/Mandarin fluency is required
