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Job Vacancies
Production Management Analyst
Jan 20, 2023 | Full Time | Hong Kong
Responsibilities
Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
Be able to troubleshoot complex application and technical problems independently
Escalate and follow-up on permanent fix for development related issues
Analyze business requirement to provide tools and solution
Liaise & manage software vendors
Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
Develop and build schedule jobs/feeds for system integration and enhancement
Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
Ensure effective and timely resolution to business
Provide technical and requirement specification
Improve productivity and SLA via process improvement, system enhancements and automation
Document procedures, best practices and troubleshooting FAQs
Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
Requirements
University degree in computer science / engineering or equivalent field of study
5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
In-depth technical background and experience in performing/managing L1/L2 application support
Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
Experience in process improvement and automation initiatives in production management projects
Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
Self-motivated and ability work with minimal supervision
Knowledgeable in all phases of Software Development Life Cycle (SDLC)
Candidates with ITIL certification will be an advantage
Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
Excellent communication and client service skills and mentality
Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)
Production Management Manager
Jan 20, 2023 | Full Time | Hong Kong
Responsibilities
Supervise production support staffs for day-to-day system operations for the assigned products, perform controlled resolution of incidents, including prioritization and escalation to relevant groups when appropriate
Ensure adequate coverage and support 24x7 availability and escalations, maintain calm and analytical demeanor when faced with major incidents
Manage regulatory reports for different stakeholders, define operational procedure for relevant data extraction methodology
Provide leadership in problem investigation and implementation of appropriate corrective actions
Manage customer satisfaction requirements of operational procedures and SLAs to achieve a suitable outcome for all stakeholders
Provide technical oversight across systems and applications; leverage skills across multiple apps technical support areas
Monitor the progress of projects to ensure that deadlines are met and quality standards are maintained
Familiar with and able to guide team in all areas of IT Service Management, including change management, incident management, capacity management, problem management and business continuity management
Coordinate & compliant with IT security and Infrastructure to build and maintain the platform
Relevant supervisory control and risk awareness. Ability to produce, review and handle documents
Improve productivity and SLA via process improvement, system enhancements and automation
Liaise with Risk, Security, Compliance, Operations and Senior Management for all regulator-reportable incidents including regulatory report write up
Document procedures, best practices and troubleshooting FAQs
Shift duty, flexible to work across weekends/weeknights/holidays on an as-needed basis
Requirements
University degree in computer science / engineering or equivalent field of study
7-10 years experience in Technology Service / Production Management with proven team manager role in a reputable bank or financial institution
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Ability to plan and organize workload
In-depth technical background and experience in performing/managing L1/L2 application support
Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
Experience in process improvement and automation initiatives in production management projects
Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
Knowledgeable in all phases of Software Development Life Cycle (SDLC)
Candidates with ITIL certification will be an advantage
Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
People oriented, driven, and highly skilled in managing various stakeholders with diverse interests
Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)
System Engineer
Dec 15, 2022 | Full Time | Hong Kong
Responsibilities
Maintain a hybrid cloud and High-Availability infrastructure specifically on the Pro/Exchange & Brokerage side;
Provide 2nd tier of operational support
Manage change requests such as security patching, system configuration changes;
Support and troubleshoot systems and infrastructure, act as the first response on alerts
Provide technical support to internal teams (Shanghai, Hong Kong, Tokyo & Singapore) in a timely manner
Monitor systems and infrastructure to ensure their high availability, stability and security
Participate in planning, implementation, and cloud migration and system expansion for all digital projects
Requirements
Bachelor's degree with major or minor in Computer Science or related field
2 to 5 years of relevant working experience is required
Solid hands-on experience with AWS Cloud Architecture
Knowledge in AWS is required; Azure is a plus
Knowledge in Virtualization environment, Networking and system is required
Proficiency with Terraform, Ansible, Kubernetes, Grafana and kafuka
Familiar with Linux system and Docker
Excellent technical knowledge of up-to-date infrastructure systems and standards
Strong learner for exam and possession of existing Cloud certificate is an advantage
Fluency in written and oral English, and spoken Cantonese/Mandarin fluency is required
Assistant Technology Risk Manager
Dec 15, 2022 | Full Time | Hong Kong
Responsibilities
Build, strengthen, and drive the implementation of the technology risk control framework for the Group
Engage and collaborate with key stakeholders in technology, business, and lines of defence to drive continuous improvements in the technology control environment
Identify and manage technology related risks including change management, disaster recovery, third-party risks etc.
Advise on regional/local market regulations, technology related policies and best practices
Ensure group and business entity level technology risk policies/standards are defined, documented, implemented, monitored, reviewed, and reported regularly
Requirements
3+ years of experience in risk management, project management or other relevant roles in reputable financial institution(s)
Experience in risk assessment methodologies, internal controls, and industry technology risk management frameworks such as ITIL, COSO and ISO
Knowledge of regulatory landscape and technology related regulations in HK/SG/JP and other Asian markets
Experience in technology risks, including software development lifecycle, change management, vendor management etc.
Industrial certifications such as CISA, CISM, CRISC, CISSP would be a plus
Awareness in current technological trends, ideally in the areas of cryptocurrency and blockchain. Familiar with a variety of financial and business concepts
People oriented, driven, and highly skilled in managing various stakeholders with diverse interests
Effective communication skills, and proficiency in written and spoken Cantonese, Mandarin, and English
University degree holder
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