Senior Manager CS

Full Time | Hong Kong

Responsibilities:

  • Maximizes customer operational performance by providing resources and technical advice.
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
  • Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
  • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Implements production, productivity, quality, and customer-service standards.
  • Contributes customer service information and recommendations to strategic plans and reviews.
  • Audits customer service procedures and trends and determines system improvements.
  • Work with other departments for case resolutions and streamline the workflow to enhance customer experience

 

Requirements:

  • Diploma / Degree holder in Business Administration or related disciplines
  • At least 8-year relevant working experience in customer service, training or operation management, in which 5-year in managerial position (Candidate with less experience will be considered as Manager)
  • Analytical, strong in extracting, interpreting and leveraging data insights
  • Pleasant personality, customer oriented, positive and can-do attitude and time planner
  • Fluent in both spoken and written English, Chinese and Mandarin

Please fill all details below and submit your resume